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RBI Circular
The "Master Circular on Customer Service in Banks"
The "Master Circular on Customer Service in Banks" serves as a comprehensive reference document issued by an authority (unspecified in the provided text) to provide guidance and instructions on customer service practices in the banking sector. The circular, identified as DBOD No.Leg.BC.21/09.07.006/2014-15 and dated July 01, 2014,consolidates important instructions issued by the authority in the area of customer service up to June 30, 2014.
Mahatma Gandhi said.!!
“A customer is the most important visitor in our premises. He is not dependent on us; we are dependent on him. He is not an interruption in our work, he is the purpose of it. He is not an outsider on our business. He is part of it. We are not doing him a favour by serving him. He is doing a favour by giving us an opportunity to do so.”
About us
Bank clinic is an initiative by All India Bank Employees Association
Bank clinic is an initiative by All India Bank Employees Association, a pioneer trade union in the banking industry. AIBEA was formed on April 20th 1946, having a longstanding of 77 years and a spread Pan India -across all states.
Business Helped
Customer Satisfied
Raise a complaint to bank
Addressing Complaints about Multiple Bank Services
Efficiently addressing complaints about bank
services is essential for customer trust
and satisfaction.
Financial Education and awareness material
Financial literacy refers to the knowledge and understanding of various financial concepts, tools, and practices that enable individuals to make informed and effective decisions regarding their personal finances.
